如何使用Ask Emma进行移民案件查询
大家好
今天我来向大家介绍如何使用USCIS的Ask Emma功能
它是一个相对比较方便能够连接到USCIS人工客服的窗口工具
今天就带大家一起操作一下
首先打开USCIS的网站
右下角有一个蓝色图标
点开它就是进入ASK EMMA
我们直接选择最后一项connect to the live agent
然后按顺序它会一步一步地指引你填写一些基本的信息
比如常用的语言是不是有receipt number (收件号码)
如果没有的话我们就选择没有
这里我们先把receipt number填写进去
然后他还会再继续让你描述一下想询问的基本问题
我们只需要用几个单词快速的写好
这里我们写的就是想了解一下基本的案件状态
不用担心
之后等连接到人工客服他们会再次询问你
他们接着会问一些基本的信息
像是电话号码你的邮编
然后是否有email address
这个邮箱我们也是一定要填的
等都填写好之后我们下一步就会跳到一个新的窗口
我们点击接受就可以开始与人工客服
就可以开始排队了
这一步一定请耐心等待不要关掉窗口
最后我们想说因为近期ASK EMMA换了新的系统
所以我们收到一些反馈包括我们自己在用的时候也发现
如果我们用同一台电脑然后或者是我们可能用同一个邮箱电话以及案件号来去查询
太多次太频繁的话他们可能无法跳转到最后的连接界面
而仅仅停留在最开始的一个thank you的界面上面
这可能是他们的系统进行了优化
他们避免重复多次查询同一个案件导致资源浪费
那么这样的话我们建议大家可以换一台电脑
然后用不一样的邮箱电话号码去查询
在最开始也不要告知不要提到我们的按案件是什么
这样的话有可能会比较成功的连接到人工系统
如果实在不行的话我们也可以打USCIS的一个热线电话
如果大家对如何去打电话给移民局感兴趣的话
我们下次给大家介绍
再见
Hello everyone
Today, I will introduce how to use the Ask Emma feature on the USCIS website
It’s a relatively convenient tool that allows you to connect to a live USCIS customer service agent
Let me walk you through the steps
First, open the USCIS website
You’ll see a blue icon at the bottom right corner
Click on it to access Ask Emma
We directly choose the last option: "Connect to a live agent"
After that, it will guide you step by step to fill in some basic information
For example, your preferred language and whether you have a receipt number
If you don’t have a receipt number, select "No"
For now, let’s fill in the receipt number
Then it will prompt you to describe the basic issue you want to ask about
Just quickly type a few words
Like: you want to check the status of your case
Don’t worry
Once you connect to a live agent, they will ask for more details
Next, the agent will ask for basic information
Such as your phone number and zip code
And whether you have an email address
Make sure to provide your email
Once you’ve filled in all the details, you’ll move to a new window
Click "Accept," and you’ll be placed in a queue to speak with a live agent
You’ll start waiting in line
Please be patient during this step and don’t close the window
Lastly, I want to mention that recently Ask Emma has switched to a new system
And we’ve received feedback, and we also noticed when using it ourselves
That if you use the same computer, or the same email, phone number, or case number too frequently
The system may not take you to the final connection window
It may just leave you at the initial "Thank you" screen
This might be because they’ve optimized the system
To avoid multiple repeated inquiries for the same case, which would waste resources
If this happens, we suggest using a different computer
And a different email or phone number to try again
At the beginning, avoid mentioning your case number right away
This may increase your chances of successfully connecting to the live agent system
If all else fails, you can call the USCIS hotline
If you’re interested in learning how to contact USCIS by phone
We’ll cover that in our next session
Goodbye
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